Refund Policy

Last updated: September 2, 2026

We want you to love your results. If you're not satisfied with your Firmly purchase, we're happy to help.

30-Day Guarantee

You may request a return or refund within 30 days of the delivery date. To be eligible, the product should be unused or only lightly used while you evaluate it, in its original packaging where possible, along with your order number or proof of purchase.

How to Start a Return

Email us at retinol.customerservice@gmail.com or call +1 987234678 with your order number and the reason for your return. We'll confirm your eligibility and provide instructions for returning the product, if needed.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are credited to your original method of payment within 5–10 business days, depending on your bank or card issuer.

Damaged or Defective Items

If your order arrives damaged or defective, contact us within 7 days of delivery with photos of the issue so we can send a replacement or issue a refund at no extra cost to you.

Non-Returnable Situations

Products returned after the 30-day window, or without proof of purchase, may not be eligible for a refund. We reserve the right to assess returns on a case-by-case basis.

Shipping Costs

Original shipping charges, where applicable, are non-refundable, and return shipping costs are the customer's responsibility unless the item arrived damaged or defective.

Questions?

Reach out any time at retinol.customerservice@gmail.com — we're glad to help.