Terms and Conditions
Last updated: September 2, 2026
These Terms and Conditions ("Terms") govern your access to and use of the Firmly website and the purchase of any products through it. By visiting our site or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use this site.
1. Use of This Site
You may use this website only for lawful purposes and in accordance with these Terms. You agree not to use the site in any way that could damage, disable, or impair it, or interfere with any other party's use of it.
2. Products and Pricing
We make every effort to display our products and their prices accurately. However, we do not warrant that product descriptions, images, or pricing are error-free. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information at any time without prior notice, including after an order has been submitted.
3. Orders and Payment
By placing an order, you confirm that all information you provide is accurate and complete. We reserve the right to refuse or cancel any order for any reason, including suspected fraud, errors in pricing, or product availability. Payment must be received in full before an order is processed and shipped.
4. Shipping
Estimated shipping times are provided for convenience and are not guaranteed. We are not responsible for delays caused by carriers or circumstances outside our control.
5. Intellectual Property
All content on this site, including text, graphics, logos, images, and product formulations, is the property of Firmly or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from this content without our written permission.
6. Limitation of Liability
To the fullest extent permitted by law, Firmly shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of this site or our products. Our products are cosmetic in nature; please review our Legal Disclaimer for important usage information.
7. Changes to These Terms
We may update these Terms from time to time. Changes will be posted on this page with an updated revision date. Continued use of the site after changes are posted constitutes acceptance of the revised Terms.
8. Contact Us
If you have any questions about these Terms, please contact us at retinol.customerservice@gmail.com or call +1 987234678.